menu icon
Fixed-rate plans Regulated rates
Select Service Location Select service location
Log in
Shop now
Select Service Location Select service location
Pay your bill Log in

Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Limited time offer on 2-Year Plans!

Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

View offer
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

Auto Pay
Skip to main content

Categories

Paying your bill

Show all answers

Direct Energy offers a variety of bill payment options such as Auto Pay and Average Billing.

You can also make payments via our 24-hour automated phone system. Please call the Customer Care line at 1-866-374-6299 .

The Government of Alberta also provides assistance programs which are listed here. 

You may cancel or change your ACH payment provided that we receive at least 10 days written notice prior to the next scheduled debit. You may obtain a sample cancellation form, or more information about cancelling your bank draft agreement at your financial institution. We'll do the rest. 

Bill credits will be automatically refunded via mailed check after 30 days on final bills. Credits on active accounts will be applied to the next bill.

It is not possible to create a payment extension online for a final bill. If you need assistance, please contact us at  1-866-374-6299  for more information.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.  

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18