As of November 15, 2024, the union representing Canada Post workers has initiated a strike and mail deliveries will be disrupted. For all the latest updates, visit Canada Post's website.

Do I still need to pay my bill if I don't receive it in the mail?

Yes, you’re still responsible for paying your bill, even though your paper bill is delayed or interrupted. If we have your email, we’ve added you to paperless billing so you can receive your bill by email.

How do I view my bills in my Online Account?

To access copies of your bills, register or log in to your Online Account and click the “Bills and payments” button under “Quick Links” to see your Account Overview.

How do I avoid issues with my payments during the Canada Post strike?

You can sign up for Auto Pay in your Online Account by clicking "Set up Auto Pay" within your Account Overview. We accept AMEX, Visa, Mastercard, or direct debit.

How do I sign up for paperless billing?

If we don't have your email and you would like to sign up for paperless billing:

1. Register or sign in to your Online Account
2. Go to “Account Summary”
3. Under "Communication" and "Bill delivery", click edit and select "Email"

Who do I call if I have questions about my bill?

Contact us and we'd be happy to answer any questions about your bill.