As of December 17, 2024, the Canada Post strike has ended and mail delivery will now resume. For more information, visit Canada Post's website.

Do I still need to pay my bill if I didn't receive it in the mail?

Yes, you’re still responsible for paying your bill, even though your paper bill is delayed or interrupted. If we have your email, we’ve added you to paperless billing so you can receive your bill by email.

How do I view my bills in my Online Account?

To access copies of your bills, register or log in to your Online Account and click the “Bills and payments” button under “Quick Links” to see your Account Overview.

How do I avoid issues with my payments due to mail service disruption?

You can sign up for Auto Pay in your Online Account by clicking "Set up Auto Pay" within your Account Overview. We accept AMEX, Visa, Mastercard, or direct debit.

How do I change my bill delivery preferences?

If you'd like to change your bill delivery or correspondence preferences, you can do so anytime using your Online Account:

1. Register or sign in to your Online Account
2. Go to “Account Summary”
3. Edit your preferences under "Communication" and "Bill delivery"

What happens if I sent my cheque payment in the mail during the Canada Post Strike?

Unfortunately, during the Canada Post Strike, we might not have received your cheque payment on time which could result in a missed payment. But don't worry! There are other hassle-free ways to pay your bill to avoid any delay. View your payment options here.

Who do I call if I have questions about my bill?

Contact us and we'd be happy to answer any questions about your bill.