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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Limited time offer on 2-Year Plans!

Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

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Set up Auto Pay to avoid missing a payment and late fees.

 

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Customer care

We’re here to help make your Direct Energy experience hassle-free. Whether you’re checking bill charges, setting up your Online Account, moving to a new home, or paying your bill—we’ve got you covered.

Paying your bill is now easier than ever.

Set up Auto Pay so you won’t miss a payment. Or sign up for our free budgeting tool, Average Billing, to make your bills more predictable.

View payment options

Understanding your bill shouldn’t feel like rocket science.  

Curious about what those fees and charges are for? Wondering how your energy usage is calculated? 

View bill breakdown

Moving to a new home within Alberta? 

Transfer your service and keep your current energy rate by updating your address in less than a minute. 

How to transfer service
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Winter-proof your home and save energy.

Winter is around the corner! Time to prep your home for the cold so you can stay warm and safe, while saving on your energy bills.

Energy saving tips

Sign up for your Direct Energy Online Account.

Check your bills, view past usage and update your account with just a few clicks. Here’s a step-by-step guide on how to sign up.

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What are transmission and distribution fees for?

Wondering why transmission and distribution fees make up most of your energy bill? Find out who sets these fees and what it pays for.

Learn more

Received a notice and don't know what to do?

No service notice

If you’ve received a No Service Notice from Direct Energy, we are here to help you. You can make a payment through your Online Account or reach out to us for other options. 

Log in to your account

 

 

Avoid disconnection

If you’ve received a Disconnection Notice from Direct Energy Regulated Services, we are here to help you. You can make a payment through your Online Account or reach out to us for other options. 

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Avoid utility scams

Don't get scammed. Avoid fraudulent messages that ask you to click on a link or reply to a message.

Learn what to look out for

Haven't found the answers you're looking for?

Visit our frequently asked questions hub to learn more.

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