menu icon
Fixed-rate plans Regulated rates
Select Service Location Select service location
Log in
Shop now
Select Service Location Select service location
Pay your bill Log in

Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Limited time offer on 2-Year Plans!

Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

View offer
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

Auto Pay
Skip to main content

Categories

Online Account

Show all answers

Bill delivery preferences are processed and updated immediately when changed. However, if the bill has already been processed then changes will take affect the next billing period. 

You may conveniently cancel your Auto Pay online by accessing the Auto Pay page under the 'Payment information' ribbon. After accessing the Auto Pay page, simply choose the account you would like to cancel the plan for, accept the 'Terms and conditions', and then click 'Cancel this Auto Pay now'. 

We understand that life happens and you may not always be able to pay on time. We offer payment extensions for 2 weeks on the 'Payment extension' page located under the 'Payment information' ribbon. Or please feel free to contact us at  1-866-374-6299 to discuss this further.

The mailing address associated with your account can be updated or changed on the 'Manage preferences' page located under the 'Profile' ribbon. From this page, select the account you would like to update to expand the section containing the mailing address associated with it. Click on the 'Edit' button to update or change your address and then save your changes. You will receive a pop-up window prompting you to review the changes and/or apply the new/updated mailing address to all accounts. 

Your bill will be processed within 1 - 3 business days of the receipt of your meter reads from the distributor made available online the following business day. 

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.  

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18