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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Limited time offer on 2-Year Plans!

Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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Utility issues

How do I report a power outage or natural gas leak?

If you have an emergency (like a power outage or natural gas leak), please locate your local distribution company on your bill and contact them immediately. 

Electricity Distributor Natural Gas Distributor
ATCO Electric LTD 
1-800-668-5506		 Apex Utilities Inc. 
1-866-222-2068
City of Lethbridge 
1-403-320-3940		 ATCO Gas & Pipelines Ltd. 
1-800-511-3447
ENMAX Power Corporation 
1-403-514-6100		  
EPCOR Distribution Inc. 
1-780-412-4500		  
Fortis Alberta 
1-866-310-9473		  
Municipality of Crowsnest Pass 
1-403-562-2021		  
Town of Fort Macleod 
1-403-308-0735		  
Town of Panoka 
1-403-783-4431		  

To make sure your household is prepared for a prolonged power outage, consider these safety tips and plan ahead.

Learn how to detect a natural gas leak in your home and what to do if it occurs.

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays