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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

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Your residential regulated rates

Direct Energy Regulated Services' rates are reviewed and approved by the Alberta Utilities Commission (AUC) to ensure a fair price. Regulated rates can change monthly and have no contracts, allowing you to switch or cancel your service anytime.

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Residential natural gas rates

In Alberta, our regulated rate for natural gas is called the Gas Cost Flow-Through Rate (GCFR) and fluctuates each month due to factors including supply and demand and weather changes.

Current Regulated Rate

$ /GJ

+
Admin Rate

$ /Day

+
Months of the Year
Download historical data

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We have the answers.

 

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Residential electricity rates

In Alberta, our regulated rate for electricity is called the Regulated Rate Option (RRO). The RRO changes each month due to factors including supply and demand and weather changes.

Current Regulated Rate

$ /kWh

+
Admin Rate

$ /Day

+
Months of the Year
Download historical data

The Alberta government put in place a regulated rate cap of 13.5 cents per kWh for the months of January 2023 through March 2023. From April 2023 through December 2024, recovery for the cost of this rate cap will be included in the regulated electricity rate.

Commercial regulated rates

Are you a business owner or operator looking for information about regulated rates?

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Are you an existing customer and need assistance?

From bill payment options to easy access to important documents, find the information you need in one convenient location.

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You can find up-to-date information on regulated electricity and natural gas rates in our document library.

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Have a question about rates or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays