Regulated natural gas rates for your business

Did you know our regulated natural gas rate is 57% lower* than the average fixed rate? Switch today to maximize savings for your business. No enrolment and exit fees, just a straightforward, cost-effective energy solution.

Commercial regulated natural gas rates

In Alberta, our regulated rate for natural gas is called the Gas Cost Flow-Through Rate (GCFR) and fluctuates each month due to factors including supply and demand and weather changes.

Current Regulated Rate

$ /GJ

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Admin Rate

$ /Day

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Months of the Year

Regulated rates for your home

Are you looking for information about regulated natural gas and electricity rates for your home?

Looking for regulated commercial electricity options?

Shop our rates to find the right energy solution for your home/business.

Are you an existing customer and need assistance?

From bill payment options to easy access to important documents, find the information you need in one convenient location.

You can find up-to-date information on regulated electricity and natural gas rates in our document library.


Frequently asked questions

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If your energy bill is higher than usual, and you're NOT on Average Billing, it is likely due to one or more of these reasons: 

1. Your billing period has changed.

If your bill is higher than usual, check the billing period dates for that cycle. We do our best to provide you with a consistent billing period of about 1-month. But, sometimes, there are delays in receiving consumption information from the distribution company. These delays can result in a longer billing period. 

More days in the billing period will show more consumption, increasing your energy, administration, distribution and government charges. Also, if this is a final bill or if there is a missing invoice, the billing period may be longer than usual.

2Extreme hot or cold weather

Exceptionally cold or hot periods during the year lead to more energy usage. A typical residential customer during January consumes 20 GJ per month. However, extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage than that estimate.

We turn up our furnaces or air conditioning units to stay comfortable! Cold temperatures will have an impact on both electricity and natural gas bills. However, hot temperatures are likely only to impact electricity bills as the furnace doesn't run during these times.

3. Distribution charge increases

When you use more energy, not only will your energy charges increase, but your distributor charges will also increase. This increase is because transmission and distribution charges have a variable component. Therefore, the more energy you use, the higher they will be. For natural gas bills, higher usage will also result in a higher Federal Carbon Tax because the government charges it per GJ.

4Increased energy consumption

With colder weather, energy use generally increases. Your furnace must burn more natural gas to keep your home at the same temperature as on mild days. Electricity operates the furnace's fan, while electric heat and space heaters will also increase your electricity usage. Shorter days in the winter will also result in using the electric lights longer.

5Other changes that can increase energy consumption

Other changes in your home environment, like turning up the thermostat, running the AC more regularly, and adding or changing appliances (i.e. hot tub, electric fireplace, air conditioner), can increase consumption. In addition, having house guests or not keeping up with furnace maintenance and filter changes can result in higher energy bills. 

You can view our energy-saving tips here.

6. An increase in the price of natural gas or electricity

Even if your usage remains the same, floating natural gas and electricity rates as well as regulated natural gas rates fluctuate monthly. Fluctuations can happen due to weather, increases or decreases in use, world events and supply and demand factors.

If the commodity price increases while your usage remains constant, it will result in a higher bill. Remember that our rates are reviewed and approved by the Alberta Utilities Commission to ensure they are fair and set using our approved method.

You can easily transfer your services through your  Online Account. Once you log in, you can either click the "Move or transfer" button below your account overview. Or, you can click the menu and select "Move or transfer service" under "Manage services" and follow the steps. 

Or, you can call us at  1-866-420-3174 at least one week before you move and we can transfer your account to your new address. Then, there's one less thing to worry about!

Depending on where you live in Alberta, if you haven't selected or are no longer receiving service from a different energy provider for your natural gas or electricity services, Direct Energy Regulated Services automatically becomes your local energy supplier. We purchase electricity and natural gas on your behalf in the competitive energy marketplace and supply it at a regulated rate that is reviewed and approved by the Alberta Utilities Commission (AUC). As your energy provider, we are also responsible for billing and customer service.

Direct Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta where we provide electricity services. We'd love to serve you!

As of January 1, 2025, Alberta’s Regulated Rate Option (RRO) has transitioned to the Rate of Last Resort (RoLR) as the default electricity rate for customers who have not chosen, or are not currently with, a competitive retailer. Unlike the RRO, the RoLR is a fixed rate set every two years.

Here’s how the Rate of Last Resort fixed rate compares to competitive fixed rate plans:

  1. Rate determination: The RoLR fixed rate is a regulated fixed rate that is set every two years and approved by the Alberta Utilities Commission (AUC). The RoLR can only go up or down by a maximum of 10% at the end of each 2-year term. Whereas, competitive fixed rate plans are determined by individual retailers based on market conditions and business strategies, offering various term lengths and rates.
  2. Flexibility and choice: The RoLR fixed rate is automatically applied to customers without a competitive contract and doesn’t have any customization options. With a competitive fixed rate plan, you can select different term lengths, rates and additional features like green energy options as well as benefit from incentives and promotions.
  3. Pricing stability: While both rates provide price stability, competitive fixed rate plans allow you to select a term length that fits your preferences.
  4. Additional fees: The RoLR fixed rate includes a 0.1¢ per kWh surcharge for consumer awareness, which goes directly to the Utilities Consumer Advocate (UCA).

Have a question about rates or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

*Based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, and Direct Energy as of January 27, 2025.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). ©2024 Direct Energy. All rights reserved.