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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Pay less* than the Rate of Last Resort

 

Get a 2-year fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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Experiencing a power outage?

Get details on how to report a power outage in your area.

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Contact your utility to report a power outage or natural gas leak in your area

Direct Energy is your retail energy supplier responsible for your energy rate and plan term. However, in a power-related emergency, we recommend you call the local utility company in your area to report an outage.

For your convenience, we've listed the contact information for all utility companies in our service areas. If you're experiencing a power outage or have a natural gas emergency, locate the number for your local utility company on your bill or call the number listed below.

Hand with flightlight shining an electrical panel
Hand with flightlight shining an electrical panel
Hand with flightlight shining an electrical panel

 

 

Electricity supplier
ATCO Electric LTD
1-800-668-5506		 Fortis Alberta
1-866-310-9473
City of Lethbridge
1-403-320-3940		 Municipality of Crowsnest Pass
1-403-562-2021
ENMAX Power Corporation
1-403-514-6100		 Town of Fort Macleod
1-403-308-0735
EPCOR Distribution Inc.
1-780-412-4500		 Town of Panoka
1-403-783-4431
close up of pot on natural gas burner
close up of pot on natural gas burner
close up of pot on natural gas burner

 

 

Natural gas distributor
Apex Utilities Inc.
1-866-222-2068
ATCO Gas & Pipelines Ltd.
1-800-511-3447

For more information on hazards in Alberta, contact your municipality or community's Director of Emergency Management or the Alberta Emergency Management Agency at 780-422-9000 (Dial 310-0000 for toll-free access outside Edmonton). You can also visit https://www.alberta.ca/alberta-emergency-management-agency.aspx.

Don't be left in the dark

Learn how to keep your family and home safe during a power outage.

Read the blog post

Do you smell gas?
Learn what to do if you suspect a natural gas leak.


When it comes to reporting a gas leak or gas outage, time is of the essence. These situations can quickly become emergencies, putting you and your family's safety at risk if the gas leak is not handled correctly. That's why it's essential to know what to do in the event of a suspected gas leak or outage.

Learn how

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18