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Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man in an orange shirt and blue jean shorts skiing down a snowy slope, showcasing his skills by jumping through the air
A man in an orange shirt and blue jean shorts skiing down a snowy slope, showcasing his skills by jumping through the air

2 FREE months of electricity* is back

Feel the free when you choose a 2-year bundled plan.*

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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

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Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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Regulated natural gas rates for your business

Did you know our regulated natural gas rate is 57% lower* than the average fixed rate? Switch today to maximize savings for your business. No enrolment and exit fees, just a straightforward, cost-effective energy solution.

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Regulated natural gas rates for your business Regulated natural gas rates for your business Regulated natural gas rates for your business

Commercial regulated natural gas rates

In Alberta, our regulated rate for natural gas is called the Gas Cost Flow-Through Rate (GCFR) and fluctuates each month due to factors including supply and demand and weather changes.

Current Regulated Rate

$ /GJ

+
Admin Rate

$ /Day

+
Months of the Year
Download historical data

Regulated rates for your home

Are you looking for information about regulated natural gas and electricity rates for your home?

View residential gas rates
View residential electricity rates

Looking for regulated commercial electricity options?

Shop our rates to find the right energy solution for your home/business.

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Are you an existing customer and need assistance?

From bill payment options to easy access to important documents, find the information you need in one convenient location.

Visit our resource centre

You can find up-to-date information on regulated electricity and natural gas rates in our document library.

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Frequently asked questions

Show all answers

If your energy bill is higher than usual and you're not on Average Billing, it may be due to one or more of the following:

1. A longer billing period

Check the billing dates on your invoice. Billing periods are typically about one month, but delays in receiving meter readings from your distributor can result in a longer billing cycle. More days means more usage, which increases energy, administration, delivery, and government charges. Final bills or missed invoices can also result in a longer billing period.

2. Increased energy use due to weather or home changes

Extended periods of very hot or cold weather can increase energy use as heating and cooling systems run more often. Other factors like adjusting your thermostat, using more appliances (for example, air conditioners or space heaters), having guests, or seasonal changes (like shorter daylight hours) can also increase consumption.

3. Delivery and government charges

When energy use increases, delivery charges (distribution and transmission) and government charges may also increase. Some charges — such as local access fees, municipal franchise fees, and rate riders — can vary based on your usage and billing period.

4. Changes to your rates

If you are on a floating or regulated rate, your energy price can change monthly due to market conditions. Even if your usage stays the same, a higher rate can increase your total bill. Regulated rates are reviewed and approved by the Alberta Utilities Commission (AUC).

5. Billing adjustments or account changes

Your bill may be higher due to corrected usage from your distributor, a balance carried forward from a previous bill, or new sites or services added to your account.

You can easily transfer your services through your  Online Account. Once you log in, you can either click the "Move or transfer" button below your account overview. Or, you can click the menu and select "Move or transfer service" under "Manage services" and follow the steps. 

Or, you can call us at  1-866-420-3174 at least one week before you move and we can transfer your account to your new address. Then, there's one less thing to worry about!

Depending on where you live in Alberta, if you haven't selected or are no longer receiving service from a different energy provider for your natural gas or electricity services, Direct Energy Regulated Services automatically becomes your local energy supplier. We purchase electricity and natural gas on your behalf in the competitive energy marketplace and supply it at a regulated rate that is reviewed and approved by the Alberta Utilities Commission (AUC). As your energy provider, we are also responsible for billing and customer service.

Direct Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta where we provide electricity services. We'd love to serve you!

As of January 1, 2025, Alberta’s Regulated Rate Option (RRO) has transitioned to the Rate of Last Resort (RoLR) as the default electricity rate for customers who have not chosen, or are not currently with, a competitive retailer. Unlike the RRO, the RoLR is a fixed rate set every two years.

Here’s how the Rate of Last Resort fixed rate compares to competitive fixed rate plans:

  1. Rate determination: The RoLR fixed rate is a regulated fixed rate that is set every two years and approved by the Alberta Utilities Commission (AUC). The RoLR can only go up or down by a maximum of 10% at the end of each 2-year term. Whereas, competitive fixed rate plans are determined by individual retailers based on market conditions and business strategies, offering various term lengths and rates.
  2. Flexibility and choice: The RoLR fixed rate is automatically applied to customers without a competitive contract and doesn’t have any customization options. With a competitive fixed rate plan, you can select different term lengths, rates and additional features like green energy options as well as benefit from incentives and promotions.
  3. Pricing stability: While both rates provide price stability, competitive fixed rate plans allow you to select a term length that fits your preferences.
  4. Additional fees: The RoLR fixed rate includes a 0.1¢ per kWh surcharge for consumer awareness, which goes directly to the Utilities Consumer Advocate (UCA).

Have a question about rates or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

*Based on an average of the lowest advertised 2-year fixed rates from ATCO Energy, EasyMax, Encor and Direct Energy as of March 26, 2026.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). ©2026 Direct Energy. All rights reserved.