Regulated electricity

Where does Direct Energy Regulated Services provide electricity services?

Direct Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta where we provide electricity services. We'd love to serve you!

What is the Regulated Rate Option (RRO) for electricity, and how is it determined?

The RRO is the per kilowatt hour (kWh) electricity rate available from regulated rate providers, such as Direct Energy Regulated Services. The Alberta Utilities Commission (AUC) regulates the RRO.

The RRO is calculated according to a price-setting plan. It is reviewed and approved in advance of each month by the AUC. The RRO price reflects monthly, market-based prices, which may increase or decrease month-to-month due to market forces such as supply and demand.

Who is eligible for the Regulated Rate Option (RRO)?

Customers who consume less than 250,000 kWh annually are eligible for the RRO. For example, an average household uses approximately 7,600 kWh per year. So, if you haven't chosen a competitive electricity retailer and consume less than 250,000 kWh per year, then you are automatically an RRO customer.

I was notified that I must select a retailer, or my business account will be transferred to Direct Energy Business (DE Business). Why is this happening?

Direct Energy Regulated Services provides electricity service to customers eligible for the RRO, which requires an annual usage of less than 250,000 kWh. If your business's annual usage exceeds this amount, you are required to either select a competitive retailer or you will receive service from the Default Supplier. Based on the location of your business, the Default Supplier is DE Business.

Can I temporarily stop my regulated electricity service, even in the winter?

You can ask us to shut off your electricity service temporarily. However, some charges will still be applied if the property remains connected to the distribution system. Please be aware reconnection costs may be applied when you wish to restore electricity service.

To disconnect electricity services during the winter moratorium, October 15 to April 15, you must complete and sign a Premise Vacancy Agreement.

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